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checking inbound email requests for a certain word
You could do something like create a ticket rule (under helpdesk settings) to look for a specific word/phrase and use that to set a specific category or assign to someone so you can look at just the...
View Articlechecking inbound email requests for a certain word
Hi guy's,hope someone can help. we have just started using SW in our implementation department to keep track of work loads. we also log our time with SAP which means we need each job that comes in to...
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